Privacy Policy

WHO WE ARE

Peaceful Plans Pty Ltd (A.C.N 691 896 312) trading as Peaceful Plans (we, us or our), helps you to find a provider of pre-paid funeral product and services, which may be right for you (Peaceful Plans Services).  

A reference to you or your in this privacy policy is a reference to a client, potential client, agent or representative of a client, service provider or partner.

This privacy policy applies to all Personal Information collected, stored and used by us in the running of our business and delivering the Peaceful Plans Services. We collect Personal Information to conduct our business meaningfully and to provide the best possible services and experience to our clients and potential clients.

PRIVACY POLICY STATEMENT

We are committed to protecting your privacy and Personal Information. We value your privacy and compliance with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act).

This privacy policy explains what Personal Information is collected, retained, used and disclosed by us and how we manage that Personal Information. The kind of Personal Information that we collect from you will depend on how you interact with us and your status as a client, potential client person assisting a client, a service provider or partner.

WHAT IS PERSONAL INFORMATION?

The Privacy Act defines “Personal Information” as meaning information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not; and
  • whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, in most cases it will not be classified as “Personal Information” and will not be subject to this privacy policy.

“Personal Information” can be confidential, sensitive and or public.  Personal Information, may include an individual’s name, signature, address, phone number or date of birth, internet protocol (IP) addresses and location information from a mobile device.

“Sensitive Information” is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs or health information.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW DO WE COLLECT THAT INFORMATION?

The Personal Information that we may collect from you directly and by a variety of means includes:

  • Identity Information when you input personal information into our website or provide it to us when making an enquiry, requesting the Peaceful Plans Services, providing feedback, reviews and complaints, this information includes name, title, date of birth, gender, location, and signatures.
  • Contact Information when you provide us with your billing addresses, email addresses, telephone numbers.
  • Relationships information when you provide us with your friends and family, power of attorney, executor, next of kin or marriage status.
  • Financial Information payment and billing information when purchasing Peaceful Plans Services, including credit/debit card details, bank account details, billing information and financial position and price expectations; and
  • Health Information, when health information is provided to us about your health, health condition, injuries, medical events, recovery, death and life expectancy.
  • Funeral Wishes Information, when you provide information to us about your instructions, preferences, wishes and any guidance you give us in relation to the funeral products and services sought, including religious views and beliefs, burial and cremation preferences;
  • Marketing and Communications Information, includes your preferences in receiving marketing from us and communication preferences.

We may also collect Personal Information from you indirectly by the following means:

  • Third Parties, for example we may collect any Personal Information of the type contemplated by the Privacy Policy from your next of kin, executor, family member or a person arranging Peaceful Plans Services on your behalf.
  • Device and Technical Information, when you or interact with our website and the Peaceful Plans Services, including, device date, internet protocol (IP) address or other device address or ID, browser type and version, details of the web pages visited just before or after, time zone setting and location, language settings, browser plug-in types and versions, operating system and platform, and other technology on the devices used to access our website and devices or systems.
  • Third Parties and Publicly Available Sources, information collected from third parties, including, other clients, end users, contractors, third party service providers and credit providers that integrate with our systems, analytical providers such as Google, your service providers, public databases and resources.

Our website may contain links to third party websites or resources for your convenience and information. Each of these websites may collect Personal Information from you in accordance with their own privacy policies.  We take no responsibility for third party internet sites practices or policies and are not liable for any loss or damage suffered from the use of these sites.  You should refer to their own Privacy Policies for more information.

Our website uses “cookies”. By using our website you consent to Cookies which, are small text files, being stored on your web browsers, mobile devices and computer devices. Placing cookies on your web browser, helps our website remember information about you, such as:

–           preferences for using our website;

–           to facilitate service requests and process transactions;

–           to show relevant notifications; and

–           to remember information submitted.

Third parties service providers that our website works in conjunction with may also place cookies on your browser.

WHY DO WE COLLECT PERSONAL INFORMATION?

Why we collect your Personal Information depends on whether you are a client, potential client, client agent or representative, service provider and partner.

The primary purpose we collect and use your Personal Information is to deliver the Peaceful Plans Services to you in an effective manner and to run our business.

We may also collect your Personal Information for the following purposes:

  • to improve and develop the Peaceful Plans Services that we provide to you and the means we provide them by;
  • to arrange access to the Peaceful Plans Services;
  • to communicate with you about the Peaceful Plans Services;
  • to engage, market and promote the Peaceful Plans Services to you or others, including features, surveys, newsletters, education, events and special offers, and provide other news or information about us;
  • personalise and otherwise customise your experience;
  • monitor and analyse trends, usage and activities in connection with the provision of the Peaceful Plans Services for marketing and advertising purposes;
  • to enable us to address your expectations and any questions or comments that you may have of us in respect of how we conduct our business and to provide you with client service and support;
  • to screen and detect for potential risk, fraud or misuse, investigate and prevent unauthorised transactions and access to the Peaceful Plans Services and any other unlawful conduct;
  • to comply with our legal, recording, compliance and regulatory obligations;
  • to defend or enforce our legal rights in legal proceedings; and
  • where you have given us consent for a specific purpose that is not listed above.

We will refer to all of the above purposes as Permitted Purposes.

DIRECT MARKETING?

By using our website and Peaceful Plans Services, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information directly from you, and if the direct marketing material is of a type in which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing activities. Our direct marketing material also includes a simple means by which you can request not to receive further communications from us by an unsubscribing feature or by contacting us.

DO WE DISCLOSURE YOUR PERSONAL INFORMATION TO OTHERS?

We will only use and disclose the Personal Information that you provide to us for the Permitted Purposes and when it is necessary or appropriate.

We may disclose your Personal Information in the circumstances below.

  • To our Funeral Providers so that we can provide you with a Peaceful Plan Services. By using the Peaceful Plans Services, you expressly consent to the provision of your Personal Information to our Funeral Providers for the Permitted Purposes.
  • To our third party contractors and service providers who help us to operate our business, and deliver and maintain the quality of the Peaceful Plans Services to you. This may include, our delivery, payment, accounting, legal providers, administration, marketing, advertising and financial providers.
  • With regulators, government bodies, credit agency, fraud or crime prevention providers and where it is reasonably necessary for a legal purpose, dispute resolution process or as required by law.
  • When directed by you or as notified to you by us at the relevant time.

We will not give your Personal Information to any other third parties without your prior consent, except for the Permitted Purposes, as required or permitted by law, or with your consent.

We do not sell or trade your Personal Information to others.

OVERSEAS TRANSFERS

Some of our service providers may be located overseas or may store information in server overseas, including your Personal Information.

Your Personal Information will generally not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.

HOW DO WE HOLD YOUR PERSONAL INFORMATION AND KEEP IT SECURE?

We keep your Personal Information stored in both electronic form (using our IT systems or the IT systems of third party providers, as well as in paper form (when it is provided to us or prepared by us in hard copy).

We take reasonable and appropriate steps to protect and safeguard your Personal Information. The electronic and procedural safeguards we have in place to manage security risks associated with your Personal Information include the use of locked premises, password protection, two factor authentication and our payment gateways.

We will also only allow those who have authorised access to your Personal Information.

Unfortunately, no data transmission can be totally secure, and we cannot guarantee that unauthorised access to your Personal Information will not occur.  Any Personal Information you provide us will be provided at your own risk and subject to the mandatory operation of law, we are not liable for events arising from any unauthorised access to your Personal Information.  However, if you become aware of a security breach involving your Personal Information please contact us.

CAN YOU GAIN ACCESS TO YOUR PERSONAL INFORMATION AND CORRECT IT?

You have the right to request access to any Personal Information that we hold about you.  You also have the right to request the correction to any of the Personal Information that we hold about you.

You can also take steps to keep the Personal Information we hold about you to be correct by providing the correct information to us and updating us when it changes.

If you would like details of the Personal Information that we hold about you in order to update it, correct it or for any other reason please forward a written request to our Privacy Officer whose contact details are set out below.

The Peaceful Plans Privacy Officer
E: admin@peacefulplans.com.au
P: 0479 089 773

We may ask you to complete a Personal Information request. Once a request has been made, the Privacy Officer will aim to contact you within 5 business days.

We will require you to satisfy identity validation procedures to prove that you are the individual requesting the Personal Information.

We may decline to give you access to Personal Information that we hold about you, if that would breach our legal obligations, waive legal privilege, adversely affect another person’s privacy or prejudice an investigation of a legal or regulatory nature. In these circumstances, we will notify you of the decision and reasons for that decision.

The process for access and correction of your Personal Information may also be available to you under the Freedom of Information Act 1991 (SA).

HOW CAN YOU CONTACT US WITH ANY QUESTIONS OR MAKE A COMPLAINT?

If you have any questions, comments or concerns about our Privacy Policy and how we deal with your Personal Information or would like to make a complaint, please contact our Privacy Officer.

The Privacy Officer will treat any request or complaint respectfully and confidentially. Once a request or complaint has been made our Privacy Officer will contact you within 5 business days. We are committed to working with you to resolve any concerns or complaints in an effective and timely manner.

If you are not satisfied with the outcome or the way in which we have handled your request or complaint, you may be able to make a complaint to the Office of Australian Information Commissioner (OAIC) who is an impartial third party. OAIC’s details and information on making a complaint can be found at the website below.

https://www.oaic.gov.au/privacy/privacy-complaints

CHANGES TO OUR PRIVACY POLICY

We do not expect to make changes to this privacy policy regularly, however we reserve the right to do so at any time to reflect changes in the way we collect and manage your Personal Information and to accommodate for any changes required at law.  Changes to our privacy policy will take effect when they are published on our website.

This privacy policy was last updated in September 2025.